Hello! I’m Lois
T R A I N I N G MA N A G E R | P R O D U C T K N OW L E D G E
C U S T OM E R S E R V I C E A D V O C A T E
V I S U A L S T O R Y T E L L E R & G R A P H I C D E S I G N E R
Core Responsibilities
Live Sessions
Onboarding
Brand Culture & Heritage
Products Knowledge & Service
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Leadership and Coaching
Sales Floor Leadership
Team Observation
Driving Net Promoter Score
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Program Development
Conduct Needs Assessments
Collaborate with Stakeholders
Evaluate Program Effectiveness
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What I do best
I have a knack for identifying training needs and crafting tailored solutions that enhance team performance and productivity. As a leader, I am committed to fostering a culture of continuous learning and improvement, leveraging technology and creative methods to drive success.
Key Points
Why Work with Me
Extensive Leadership in Multi-Regional Training Programs
With 9+ years of experience in Southeast Asia, I’ve led impactful training programs that align teams with Nike’s brand and drive high performance, transforming regional teams for outstanding results.
Innovative Training Solutions and Creative Learning
I craft engaging, gamified learning experiences and dynamic training content that elevate team skills and customer service. These innovative methods have consistently boosted productivity and enhanced sales outcomes.
Track Record of Performance Improvement
I excel at evaluating team performance, identifying growth opportunities, and presenting impactful reports to stakeholders. My approach ensures continuous development and measurable success in meeting key business goals.
